Wegmans, a popular Northeastern grocery chain based in Rochester, New York, told customers this week it was discontinuing its scan-and-go app, according to CNN.
The company said in a statement that offering the service leads to excessive shoplifting. He also sent an email to customers explaining the decision, which was posted on Twitter.
wegmans you stink i love the scanning app 🙁 it keeps me under my budget adding up my total and keeps me from having to talk to people at checkout pic.twitter.com/XUt67YyNhQ
— honda cr-v (@heIIoforest) September 12, 2022
“Unfortunately, the losses we are incurring from this program prevent us from continuing to make it available in its current state,” Colleen Wegman, the company’s president and CEO, wrote in the email. Wegman also noted that the company had “tried many tweaks to keep it.”
Introduced in 2019, the SCAN app allowed people to scan items as they went, see the total as they shopped, and leave the store without having to go to a payment kiosk – a boon during the pandemic, according to CNN.
The service will end on Sunday, September 18, the company’s memo added. Users took to Twitter to express their sadness over the disappearance of the app, which a few said contributed to anxiety about grocery shopping or stress about interacting with others.
RIP the Wegmans scanning app will stop working next week. It was such a good thing for my anxiety at the grocery store
— BuffBuck (@BufffBuck) September 12, 2022
Seriously @Wegmansyou get rid of the SCAN application?
It was the only thing that made shopping tolerable!
Please confirm that you will actually increase payment capacity?
For the past two years I haven’t wasted an extra 30 minutes and it was great to get things broken.
— Jim C of 716 (@connollyjamesp) September 12, 2022
not happy to see @Wegmans The SCAN app disappears. It will literally make me shop less at Wegmans. The convenience of completing my purchases, packing my own items, and not having to go through the regular checkout was often worth a separate trip. Really, really, not happy.
— Allan Kintz (@ack154) September 12, 2022
Shoplifting increased, according to Bloomberg, and increased as people struggled during the pandemic, according to the Washington Post.
Wegmans did not immediately respond to a request for comment.