Wegmans terminates SCAN function and cites shoplifting

Wegmans, a popular Northeastern grocery chain based in Rochester, New York, told customers this week it was discontinuing its scan-and-go app, according to CNN.

The company said in a statement that offering the service leads to excessive shoplifting. He also sent an email to customers explaining the decision, which was posted on Twitter.

“Unfortunately, the losses we are incurring from this program prevent us from continuing to make it available in its current state,” Colleen Wegman, the company’s president and CEO, wrote in the email. Wegman also noted that the company had “tried many tweaks to keep it.”

Introduced in 2019, the SCAN app allowed people to scan items as they went, see the total as they shopped, and leave the store without having to go to a payment kiosk – ​a boon during the pandemic, according to CNN.

The service will end on Sunday, September 18, the company’s memo added. Users took to Twitter to express their sadness over the disappearance of the app, which a few said contributed to anxiety about grocery shopping or stress about interacting with others.

Shoplifting increased, according to Bloomberg, and increased as people struggled during the pandemic, according to the Washington Post.

Wegmans did not immediately respond to a request for comment.

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